Two Way Message Translation

Dialog One’s Text or Voice Message Translation (TMT) service is available from 7:00 a.m. to 7:00 p.m. Monday through Friday.

Text: Compose the message, email it to customercare@dialog-one.com or fax it, choose the target language and we will translate the message for you.

Voice: Leave a voicemail message, choose the target language and your message will be translated and delivered by a human being.

Our team of human translators will deliver the message to the designated person in minutes. Our TMT service is especially helpful for health care providers, lawyers, social workers and other professionals to be responsive in a timely manner to the needs of the public or individual customers. This service allows people to communicate efficiently with others who speak another language.

Use two-way message translation voice or text for:

  • Setting, confirming and canceling appointments
  • Any notification
  • Program and benefit eligibility
  • Share information about your organization
  • Communicate policies and procedures
  • Collection efforts
  • Program instructions and more

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Over the phone Interpretation

Access our Over the Phone Interpreting (OPI) conveniently with a single call. Dialog One provides on-demand OPI services in 150 languages. Calls can either be scheduled in advance or immediate. No busy signals or delays. Your conference calls begin within seconds of dialing.

We use state-of-the-art telecommunication to provide our OPI services. Rest assured that our interpreters will provide your organization with confidential, neutral and accurate interpretation. Our interpreters continuously develop themselves and are encouraged to use their cultural knowledge to support you and your customers bridge cultural barriers to reduce the length of calls. As with all of our services, we take pride in the fact that our professional and courteous cultural mediators maintain high ethical conduct standards.

Use OPI for:

  • Setting, confirming or canceling appointments
  • Collections
  • Communicating information or instructions
  • Clarifying policies and procedures
  • Follow up

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Document Translation

Dialog One utilizes a co-operative of translators which enables us to offer services that no free-lancer working alone can guarantee. Document translation is overseen by a project manager, translated by professional translators, edited and proofread by dedicated editors. Most importantly, the project will be delivered to you by your deadline.

Because we work in teams, we draw on our skills in over 150 different languages and can combine languages depending on your need. Translator teams cross-check their work to avoid costly and embarrassing mistakes. With native speakers we avoid literal translations, but capture the true meaning of your documents. Many concepts that English conveys with one or two words can take several phrases in other languages in order to be accurate, and this is true when translating between most languages.

Our simple rate structure is based on the total number of words translated. With reasonable pricing for quality work, your costs are predictable. Translation quality is maintained through linguistic and technical editing, proofreading and production controls. All translators are native language speakers with professional degrees and have extensive technical and subject-specific expertise. We specialize in translating Medical, Legal, Financial, Administrative, and general topics. Our translators hold user licenses for TRADOS, Microsoft Office, Adobe Acrobat, QuarkExpress and other software suites.

Use Document Translation for:

  • Computer software
  • Banking and Financial documents
  • Administrative paperwork
  • Legal documents
  • Maps or plans
  • Marketing brochures
  • Product data sheets
  • White papers
  • Educational and instructional materials

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On-site Interpretation

For scheduled meetings or in emergency services, our cultural mediators arrive at your desired location and are available 24 hours a day, seven days a week. Within minutes of your service request we confirm our availability at the time and location that you request. Our customer service coordinators are well-versed in the procedures required by the many organizations that use face-to-face interpretation. We are careful to obtain all of the information needed to provide proper service to your account.

We take a proactive approach in addressing our customer service efforts, and even provide training manuals to your organization to acquaint you with the most effective utilization of our services. You will find that Dialog One is committed to fulfill your team’s foreign language communication needs with maximum dedication and punctuality. This is our philosophy, and it makes a world of difference.

Use On-site Interpretation for:

  • Emergency medical situations
  • Judicial hearings
  • Criminal site investigations
  • In-home visitations or medical consultations
  • Social Service support or interviews
  • International business conferences
  • Mortgage and real state transactions

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Prepaid Language Card

Connect with a live cultural mediator over the phone immediately - Dialog One’s most recent innovation for freedom and understanding in communication. The language card is supported by a reliable and robust network of technology and cultural mediators. Service is currently available in combination of English and Spanish languages, 24 hours a day, 7 days a week.

People who use the language card:

  • want to try the service with no contract or little risk
  • want to pay for services as needed
  • do not meet postpaid service requirements
  • want the freedom to communicate around the world
  • want to budget their interpreter service spending
  • are monolingual and want to create communication convenience for their clients

Key Benefits

  • New market opportunities or expansion
  • On demand
  • Pay-as-you-go interpreter time
  • 24 hours a day
  • Rechargeable
  • An easy way to budget and control interpreter cost
  • Trained and qualified cultural mediators
  • Freedom to communicate locally or around the world

Language card options:

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Video Conferencing

Dialog One, LLC provides language service mediation via scheduled videoconference. Videoconferencing is a tool that allows remote or local access to interpreter services. It expands accessibility to services and reduces overall operating costs, especially in rural communities.

Videoconferencing is a technology system that links health care practitioners, social workers, attorneys, realtors and mortgage brokers with their clients with limited English proficiency. The technology is used by professionals for many reasons:

  • Increased cost effectiveness for interpreter service
  • Eliminates transportation costs
  • allows LEP clients equal access to services effortlessly
  • improves quality of language services
  • provides effective, efficient communication for all participants

Many industries have not formally defined videoconferencing as an official method of communication for their programs. Nevertheless, interpreter services furnished through videoconferencing are available in lieu of the more traditional ways of providing professional services.

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Language Library

Dialog one provides language services in many languages including:

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Copyright 2008 Dialog One, LLC.
P.O. BOX 4443, St. Paul, MN 55104
Toll Free: 1-877-300-5326